Frequently asked Questions

Our counselling fees vary depending on the type of service, and the therapist providing the service. We strive to make counselling accessible to all, and we offer Affordable Counselling options for eligible individuals. Please visit our website for details or contact us for detailed pricing information.

EAP stands for Employee Assistance Programme. It is a confidential counselling and support service provided by employers to assist employees in managing personal or work-related challenges. The Counselling Centre offers bespoke EAP services to small to mid-sized organizations looking to support their employees’ mental well-being.

Talk therapy, also known as psychotherapy or counselling, involves therapeutic communication between a client and a trained therapist. It is a collaborative process where clients can express their thoughts, feelings, and concerns in a safe and supportive environment, and work towards desired outcomes. Our therapists specialize in various talk therapy approaches.

Yes, The Counselling Centre is suitable for individual counselling sessions. We provide private and comfortable rooms for one-on-one therapy. Our therapists are experienced in addressing a wide range of personal issues and concerns.

Affordable Counselling is a program designed to make counselling services accessible to individuals facing financial constraints. Eligibility criteria may apply. Please contact us to inquire about eligibility and pricing for our Affordable Counselling program.

Scheduling a counselling appointment is simple. You can call us on 083 3509099, or use  the contact forms on our website to make an enquiry about scheduling a counselling appointment.

If you’ve never been to counselling before, it’s normal to have questions and concerns. During your first session, your therapist will introduce themselves, discuss confidentiality, and ask you about your goals and concerns. The session is a safe space for you to share your thoughts and feelings.

Yes, all our counsellors and psychotherapists are licensed and experienced professionals with professional memberships and insurance. They adhere to ethical guidelines and participate in ongoing training to provide high-quality care to our clients.

We strive to respond to inquiries promptly. Our average response time for inquiries and appointment scheduling is typically within 24 hours or sooner.

Our counselling services are available to individuals of all ages, including children, adolescents, and adults. There are no age restrictions for accessing our services, however minors will need parental consent.

Yes, there are parking facilities for both clients and therapists, ensuring convenient access to our location.

During your first counselling session, you can expect your therapist to introduce themselves, discuss confidentiality and the therapeutic process, and ask you about your goals and concerns. It’s a collaborative and supportive environment where you can begin your journey towards personal growth and well-being.

Client confidentiality is a top priority. Our counselling sessions are confidential, and we have strict privacy policies in place to protect client information and ensure their privacy is respected.

Yes, you can request a specific counsellor or therapist when booking a session, and we will do our best to accommodate your request, depending on their availability.

Our counsellors and therapists specialize in a wide range of issues, including anxiety, depression, relationship difficulties, trauma, stress management, and personal growth. We have diverse expertise to address various mental health needs.

If you have an urgent mental health concern or crisis outside of regular business hours, please seek immediate assistance by contacting your local crisis helpline or emergency services.

Yes, our counselling services are available to individuals of all ages, including children, adolescents, and adults. We have therapists with expertise in working with clients of different age groups.

Yes, we offer flexible appointment scheduling, including evenings and weekends, to accommodate your work schedule and other commitments.

We strive to minimize wait times and schedule sessions as soon as possible. The average wait time for booking a counselling session after making an inquiry can vary depending on therapist availability and your preferences, however typically you can expect to have your first session within one week from time of enquiry.

The Counselling Centre applies no limitations on the number of counselling sessions you can schedule per week or month. However, the frequency of sessions is usually determined collaboratively between you and your therapist to ensure effective progress and support.

To request information about our EAP services, please reach out to our EAP coordinator through the contact details provided on our website. Our team will be happy to discuss your organization’s specific needs and tailor a solution to support your employees’ mental health.

Organizations interested in partnering with us for EAP services can contact our EAP coordinator. We will work with your organization to customize a program that meets your specific needs and requirements.

The duration of an EAP contract with The Counselling Centre can vary depending on your organization’s needs. We offer flexible contract options, including short-term and long-term agreements.

Yes, we can customize an EAP package to meet your organization’s specific needs. Please contact our EAP coordinator to discuss your requirements and preferences.

We offer a variety of rooms for rent, suitable for individual and group therapy sessions. Our rooms are designed to provide a comfortable and confidential environment. You can choose from different sizes and layouts to meet your specific needs.

Yes, we ask potential room hirers to schedule a visit to our facility to view the rooms and assess their suitability. Please contact us to arrange a viewing.

We have guidelines in place to ensure the safety and comfort of our clients. These guidelines cover topics such as client privacy, room cleanliness, and adherence to our code of conduct. All of the necessary information will be discussed with you prior to any room bookings.

You can book a room for a one-time session or choose from our flexible rental options, including ongoing long-term rentals. We accommodate various booking needs to suit your preferences.

Our room rental fees include essential amenities such as comfortable seating, heating, soft lighting, water, a welcoming atmosphere, and a secure and private environment. Additional amenities may be available in specific rooms and can be discussed when booking.

We offer flexible hours for room rentals to accommodate your scheduling needs, depending on availability. You can discuss your preferred session times with our team when booking.

Our cancellation policy may vary depending on the service and room rental. Please contact us for specific details regarding appointment and room rental cancellations.

Our therapists provide receipts for reimbursement from insurance when applicable. Please check with your insurance provider to determine coverage. We do not offer a sliding fee scale, however we also offer an Affordable Counselling Service, based on eligibility.

We are transparent about our fees, and there are no hidden costs. Any additional fees or services, such as specialized assessments, will be clearly communicated to you before you proceed.